Qwoater Status - Incident history https://qwoater.instatus.com Qwoater Wed, 18 Feb 2026 20:00:00 +0000 Let op: vanavond server upgrade! Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Document generation, QwoaterDirect, Digital Signing (via HIX), Document management, Documentenbox interface, Synchronization, QwoaterReports, Qwoater API, Bulk download Feb 18, 20:00:00 GMT+0 - Identified - We hebben de afgelopen periode gewerkt aan verbeteringen in onze infrastructuur om de prestaties en stabiliteit van Qwoater verder te optimaliseren. Om deze verbeteringen door te voeren, voeren wij vanavond een server upgrade uit. Deze upgrade is gericht op het verbeteren van de performance en het verhogen van de betrouwbaarheid van het platform. De werkzaamheden vinden plaats vanavond tussen 21:00 en 22:00 uur. Gedurende deze periode kan Qwoater tijdelijk minder goed bereikbaar zijn of kortstondig niet beschikbaar zijn. Feb 18, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 18, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , ,

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We hebben de afgelopen periode gewerkt aan verbeteringen in onze infrastructuur om de prestaties en stabiliteit van Qwoater verder te optimaliseren. Om deze verbeteringen door te voeren, voeren wij vanavond een server upgrade uit. Deze upgrade is gericht op het verbeteren van de performance en het verhogen van de betrouwbaarheid van het platform. De werkzaamheden vinden plaats vanavond tussen 21:00 en 22:00 uur. Gedurende deze periode kan Qwoater tijdelijk minder goed bereikbaar zijn of kortstondig niet beschikbaar zijn..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 18 Feb 2026 20:00:00 +0000 https://qwoater.instatus.com/maintenance/cmlrwomsb023069cvemq50wew https://qwoater.instatus.com/maintenance/cmlrwomsb023069cvemq50wew Error messages Type: Incident Duration: 8 days, 21 hours and 17 minutes Affected Components: Synchronization, Qwoater API, Document generation, QwoaterDirect, , Bulk download, Document management, External Services functionality → Oct 14, 09:12:18 GMT+0 - Investigating - Our monitoring shows thart there are regular error messages. We are currently investigating these errors. Oct 23, 06:29:30 GMT+0 - Resolved - We performed maintenance on Tuesday evening and monitored the systems yesterday. The errors have been resolved. Type: Incident

Duration: 8 days, 21 hours and 17 minutes

Affected Components: , , , , , ,

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>09:12:18</var> GMT+0</small><br><strong>Investigating</strong> - Our monitoring shows thart there are regular error messages. We are currently investigating these errors..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>06:29:30</var> GMT+0</small><br><strong>Resolved</strong> - We performed maintenance on Tuesday evening and monitored the systems yesterday. The errors have been resolved..</p> ]]> Tue, 14 Oct 2025 09:12:18 +0000 https://qwoater.instatus.com/incident/cmgqcfrng05wwseykvs6r0hkv https://qwoater.instatus.com/incident/cmgqcfrng05wwseykvs6r0hkv Maintenance Type: Maintenance Duration: 2 hours Affected Components: Documentenbox interface, QwoaterDirect, QwoaterReports, Document management, Synchronization, Qwoater API, Document generation, Digital Signing (via HIX), Bulk download Oct 1, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 1, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 1, 17:00:00 GMT+0 - Identified - We will be offline during scheduled maintenance at 01-10-2025 19:00 - 21:00. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , ,

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be offline during scheduled maintenance at 01-10-2025 19:00 - 21:00..</p> ]]> Wed, 1 Oct 2025 17:00:00 +0000 https://qwoater.instatus.com/maintenance/cmfz9iq9100c2lyuj67ndst9t https://qwoater.instatus.com/maintenance/cmfz9iq9100c2lyuj67ndst9t Ondertekenen documenten Type: Incident Affected Components: Digital Signing (via HIX) Dec 23, 10:48:44 GMT+0 - Resolved - Het probleem is verholpen. Er kan nog een kleine vertraging (< 60 sec) zitten tussen het opslaan van een Word document en het beschikbaar komen van de ondertekenoptie. Dit zal in de loop van de dag verbeteren. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 23</var>, <var data-var='time'>10:48:44</var> GMT+0</small><br><strong>Resolved</strong> - Het probleem is verholpen. Er kan nog een kleine vertraging (< 60 sec) zitten tussen het opslaan van een Word document en het beschikbaar komen van de ondertekenoptie. Dit zal in de loop van de dag verbeteren..</p> ]]> Mon, 23 Dec 2024 10:48:44 +0000 https://qwoater.instatus.com/incident/cm50wzh5200158a3053nqvjn4 https://qwoater.instatus.com/incident/cm50wzh5200158a3053nqvjn4 Terug ontvangen ondertekende documenten Type: Incident Duration: 2 days, 12 hours and 18 minutes Affected Components: Digital Signing (via HIX) Dec 9, 19:30:41 GMT+0 - Investigating - We onderzoeken momenteel een probleem met het vertraagd terug ontvangen van via HIX ondertekende documenten. Dec 12, 07:48:30 GMT+0 - Resolved - Het probleem is door Hix verholpen. De ondertekende documenten worden weer direct terugontvangen door Qwoater. Type: Incident

Duration: 2 days, 12 hours and 18 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>19:30:41</var> GMT+0</small><br><strong>Investigating</strong> - We onderzoeken momenteel een probleem met het vertraagd terug ontvangen van via HIX ondertekende documenten. .</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>07:48:30</var> GMT+0</small><br><strong>Resolved</strong> - Het probleem is door Hix verholpen. De ondertekende documenten worden weer direct terugontvangen door Qwoater..</p> ]]> Mon, 9 Dec 2024 19:30:41 +0000 https://qwoater.instatus.com/incident/cm4hfgset005jy3z17fop0wal https://qwoater.instatus.com/incident/cm4hfgset005jy3z17fop0wal Qwoater temporarily unavailable due planned maintenance Type: Maintenance Duration: 4 hours Affected Components: Synchronization, Qwoater API, QwoaterDirect, Digital Signing (via HIX), Bulk download, QwoaterReports, Document generation, Mail sending (share document and document notification), Documentenbox interface, Document management Jun 3, 18:00:00 GMT+0 - Identified - Qwoater temporarily unavailable due planned maintenance on monday 3 June 2024 20:00 Jun 3, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 3, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , , , ,

<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - Qwoater temporarily unavailable due planned maintenance on monday 3 June 2024 20:00.</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 3 Jun 2024 18:00:00 +0000 https://qwoater.instatus.com/maintenance/clwqgpzu41818ban60w9d79lm https://qwoater.instatus.com/maintenance/clwqgpzu41818ban60w9d79lm Performance issues Type: Incident Duration: 1 day, 1 hour and 29 minutes Affected Components: Qwoater API, QwoaterDirect, Document generation, Document management Mar 20, 15:25:00 GMT+0 - Resolved - De performance problemen zijn verholpen. Mar 20, 14:59:31 GMT+0 - Investigating - Momenteel ondervinden we performance issues. Onze developers zijn hiervan op de hoogte en er wordt gewerkt aan een oplossing. Type: Incident

Duration: 1 day, 1 hour and 29 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>15:25:00</var> GMT+0</small><br><strong>Resolved</strong> - De performance problemen zijn verholpen. .</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>14:59:31</var> GMT+0</small><br><strong>Investigating</strong> - Momenteel ondervinden we performance issues. Onze developers zijn hiervan op de hoogte en er wordt gewerkt aan een oplossing. .</p> ]]> Wed, 20 Mar 2024 14:59:31 +0000 https://qwoater.instatus.com/incident/cltzxj4j367740booeuwv0l09v https://qwoater.instatus.com/incident/cltzxj4j367740booeuwv0l09v Digital signing unavailable Type: Incident Duration: 3 hours and 3 minutes Affected Components: Digital Signing (via HIX) Dec 28, 13:06:12 GMT+0 - Investigating - We are currently investigating this incident together with our signing partner. Dec 28, 16:09:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 3 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>13:06:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident together with our signing partner..</p> <p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>16:09:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 28 Dec 2023 13:06:12 +0000 https://qwoater.instatus.com/incident/clqp7xrky61005c5n7qg9s2wm9 https://qwoater.instatus.com/incident/clqp7xrky61005c5n7qg9s2wm9 Plannend maintenance digital signing partner Hix Type: Maintenance Duration: 1 hour Affected Components: Digital Signing (via HIX) Dec 22, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 22, 20:00:00 GMT+0 - Identified - Our digital signing partner Hix is planning a scheduled maintenance on 22-12-2023 during 21:00 - 22:00. This may result in the signing service being temporarily unavailable. This for both starting new requests, consulting statuses and signing documents. Dec 22, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our digital signing partner Hix is planning a scheduled maintenance on 22-12-2023 during 21:00 - 22:00. This may result in the signing service being temporarily unavailable. This for both starting new requests, consulting statuses and signing documents. .</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 22 Dec 2023 20:00:00 +0000 https://qwoater.instatus.com/maintenance/clqf9um0v121385bfn4u40ad99k https://qwoater.instatus.com/maintenance/clqf9um0v121385bfn4u40ad99k Qwoater applications currently unavailable Type: Incident Duration: 2 hours and 37 minutes Affected Components: Synchronization, Qwoater API, QwoaterDirect, Bulk download, QwoaterReports, Document generation, Mail sending (share document and document notification), Document management Dec 12, 06:58:14 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 12, 09:28:22 GMT+0 - Monitoring - We fixed the problem and are currently monitoring the result. Dec 12, 09:35:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 37 minutes

Affected Components: , , , , , , ,

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>06:58:14</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>09:28:22</var> GMT+0</small><br><strong>Monitoring</strong> - We fixed the problem and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>09:35:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 12 Dec 2023 06:58:14 +0000 https://qwoater.instatus.com/incident/clq1zqwyv2806bknbqu1x61zj https://qwoater.instatus.com/incident/clq1zqwyv2806bknbqu1x61zj Qwoater temporarily unavailable due planned maintenance Type: Maintenance Duration: 10 hours Affected Components: QwoaterDirect, Synchronization, Qwoater API, Digital Signing (via HIX), Bulk download, QwoaterReports, Document generation, Mail sending (share document and document notification), Documentenbox interface, Document management Nov 30, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 1, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 30, 18:00:00 GMT+0 - Identified - Qwoater will be TEMPORARILY UNAVAILABLE on Thursday, November 30 from 7 p.m. due to maintenance work. The maintenance work will be completed during the night. Qwoater will be available again on Friday, December 1. Type: Maintenance

Duration: 10 hours

Affected Components: , , , , , , , , ,

<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - Qwoater will be TEMPORARILY UNAVAILABLE on Thursday, November 30 from 7 p.m. due to maintenance work. The maintenance work will be completed during the night. Qwoater will be available again on Friday, December 1..</p> ]]> Thu, 30 Nov 2023 18:00:00 +0000 https://qwoater.instatus.com/maintenance/clpi642ql1552bxo9e81gqf77 https://qwoater.instatus.com/maintenance/clpi642ql1552bxo9e81gqf77 Unable to sign documents in case of Word files Type: Incident Duration: 34 minutes Affected Components: QwoaterDirect, Synchronization, Digital Signing (via HIX), Bulk download, QwoaterReports, Document generation, Document management Nov 16, 11:59:07 GMT+0 - Investigating - We are currently investigating this incident. Nov 16, 12:12:29 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 16, 12:33:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 34 minutes

Affected Components: , , , , , ,

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>11:59:07</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>12:12:29</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>12:33:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 16 Nov 2023 11:59:07 +0000 https://qwoater.instatus.com/incident/clp151pnw14047ben6woy3rzfm https://qwoater.instatus.com/incident/clp151pnw14047ben6woy3rzfm