Duration: 1 hour and 30 minutes

Affected Components: Document generation, QwoaterDirect, Digital Signing (via HIX), Document management, Documentenbox interface, Synchronization, QwoaterReports, Qwoater API, Bulk download

Feb 18, 20:00:00 GMT+0
Identified - We hebben de afgelopen periode gewerkt aan verbeteringen in onze infrastructuur om de prestaties en stabiliteit van Qwoater verder te optimaliseren. Om deze verbeteringen door te voeren, voeren wij vanavond een server upgrade uit. Deze upgrade is gericht op het verbeteren van de performance en het verhogen van de betrouwbaarheid van het platform. De werkzaamheden vinden plaats vanavond tussen 21:00 en 22:00 uur. Gedurende deze periode kan Qwoater tijdelijk minder goed bereikbaar zijn of kortstondig niet beschikbaar zijn..

Feb 18, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 18, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 days, 21 hours and 17 minutes

Affected Components: Synchronization, Qwoater API, Document generation, QwoaterDirect, , Bulk download, Document management, External Services functionality →

Oct 14, 09:12:18 GMT+0
Investigating - Our monitoring shows thart there are regular error messages. We are currently investigating these errors..

Oct 23, 06:29:30 GMT+0
Resolved - We performed maintenance on Tuesday evening and monitored the systems yesterday. The errors have been resolved..

Duration: 2 hours

Affected Components: Documentenbox interface, QwoaterDirect, QwoaterReports, Document management, Synchronization, Qwoater API, Document generation, Digital Signing (via HIX), Bulk download

Oct 1, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 1, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 1, 17:00:00 GMT+0
Identified - We will be offline during scheduled maintenance at 01-10-2025 19:00 - 21:00..

Affected Components: Digital Signing (via HIX)

Dec 23, 10:48:44 GMT+0
Resolved - Het probleem is verholpen. Er kan nog een kleine vertraging (< 60 sec) zitten tussen het opslaan van een Word document en het beschikbaar komen van de ondertekenoptie. Dit zal in de loop van de dag verbeteren..

Duration: 2 days, 12 hours and 18 minutes

Affected Components: Digital Signing (via HIX)

Dec 9, 19:30:41 GMT+0
Investigating - We onderzoeken momenteel een probleem met het vertraagd terug ontvangen van via HIX ondertekende documenten. .

Dec 12, 07:48:30 GMT+0
Resolved - Het probleem is door Hix verholpen. De ondertekende documenten worden weer direct terugontvangen door Qwoater..

Duration: 4 hours

Affected Components: Synchronization, Qwoater API, QwoaterDirect, Digital Signing (via HIX), Bulk download, QwoaterReports, Document generation, Mail sending (share document and document notification), Documentenbox interface, Document management

Jun 3, 18:00:00 GMT+0
Identified - Qwoater temporarily unavailable due planned maintenance on monday 3 June 2024 20:00.

Jun 3, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 3, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 day, 1 hour and 29 minutes

Affected Components: Qwoater API, QwoaterDirect, Document generation, Document management

Mar 20, 15:25:00 GMT+0
Resolved - De performance problemen zijn verholpen. .

Mar 20, 14:59:31 GMT+0
Investigating - Momenteel ondervinden we performance issues. Onze developers zijn hiervan op de hoogte en er wordt gewerkt aan een oplossing. .

Duration: 3 hours and 3 minutes

Affected Components: Digital Signing (via HIX)

Dec 28, 13:06:12 GMT+0
Investigating - We are currently investigating this incident together with our signing partner..

Dec 28, 16:09:41 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Digital Signing (via HIX)

Dec 22, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 22, 20:00:00 GMT+0
Identified - Our digital signing partner Hix is planning a scheduled maintenance on 22-12-2023 during 21:00 - 22:00. This may result in the signing service being temporarily unavailable. This for both starting new requests, consulting statuses and signing documents. .

Dec 22, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 37 minutes

Affected Components: Synchronization, Qwoater API, QwoaterDirect, Bulk download, QwoaterReports, Document generation, Mail sending (share document and document notification), Document management

Dec 12, 06:58:14 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 12, 09:28:22 GMT+0
Monitoring - We fixed the problem and are currently monitoring the result..

Dec 12, 09:35:07 GMT+0
Resolved - This incident has been resolved..

Duration: 10 hours

Affected Components: QwoaterDirect, Synchronization, Qwoater API, Digital Signing (via HIX), Bulk download, QwoaterReports, Document generation, Mail sending (share document and document notification), Documentenbox interface, Document management

Nov 30, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 1, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 30, 18:00:00 GMT+0
Identified - Qwoater will be TEMPORARILY UNAVAILABLE on Thursday, November 30 from 7 p.m. due to maintenance work. The maintenance work will be completed during the night. Qwoater will be available again on Friday, December 1..

Duration: 34 minutes

Affected Components: QwoaterDirect, Synchronization, Digital Signing (via HIX), Bulk download, QwoaterReports, Document generation, Document management

Nov 16, 11:59:07 GMT+0
Investigating - We are currently investigating this incident..

Nov 16, 12:12:29 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 16, 12:33:03 GMT+0
Resolved - This incident has been resolved..